Our Terms & Conditions/FAQ's

How do you place an order?
You can call into either of our shops (Gainsborough or Newark), by telephone, email or our contact page.

Where are our cakes, cupcakes, cakepops produced?
All our products are produce in the kitchen in the Gainsborough shop. We have been awarded a 5 star food hygiene rating by West Lindsey District Council.

How much deposit is required?

  1. All celebration cakes (except wedding cakes) require a 50% non-refundable deposit on booking.
  2. All wedding cakes require a £50 non-refundable deposit on booking.

How can you pay?

  1. We accept payment by cash, cheque, BACS, card and Paypal.
  2. We accept payments on account weekly or monthy, as soon as you have reached the required deposit amount your cake is a guaranteed order, anything over the deposit amount will be refunded if canceled.

Cancellations/Alterations

  1. Cancellation of celebration cakes require a period of more than 48 hours before the date of collection/delivery.
  2. Cancellation of wedding cakes require a period of more than 2 weeks before the date of collection/delivery.
  3. Any order cancelled before the stated period will lose any deposit paid. All monies paid above the deposit will be refunded.
  4. Any order cancelled after the stated period will lose all monies paid.
  5. All alterations will carry an additional charge.

How much notice do we need?
We ask for 1 week notice on all celebration cakes and 3 months notice for all wedding cakes. If you need something in a hurry please do not hesistate to contact us, we endeavour to help everyone.

How much is delivery and where will we deliver to?
Delivery is free within a 10 mile radius of each shop. We will deliver within a 50 mile radius, charges vary depending on distance, you will be advised of the delivery cost on booking.

Do we hire cake stands?
All our cakes stand are available to hire with or without a cake from us. There is a refundable £50 deposit and £25 hire charge on all tiered stands and a £25 refundable deposit and £15 hire charge on all single tier stands.

We reserve the rights to amend, change or alter these terms and conditions at any time without notice. Please do not assume the terms and conditions will remain the same for all future orders.